If a device is returned still paired to your iCloud account, we will not be able to provide a resolution until the item is removed from your personal account.
 

No worries! 

This can be done remotely! 

If you are comfortable removing your item from your iCloud account on your own, you can sign into your iCloud account using a computer to remove your returned item.

If you would like our assistance, please give us a call or send us a message including your phone number so that we can get back to you and work through this removal process.