Returns

Where will you refund my order?

Any refunds will be credited to your original form of payment used upon checkout. Please remember, that all payments are processed through…

What is the reimbursement process for buy now, pay later services like Klarna or Affirm?

Our company, BuySPRY, is not affiliated with Klarna or Affirm. We would recommend that you reach out directly to the marketplace so that they…

Do you provide repair services?

We do not currently offer repair services directly through our Company. If you are interested in getting your item repaired and you are still…

How long will it take before I receive my refund?

You can expect to see the refund amount reflected within your account in 3-5 business days following receiving your return to our warehouse.  Please…

How do I pack my return shipment?

If you still have the original box, you can use it to return your package.  Otherwise, a new, sturdy box will also work fine.  Properly…

I have provided all of the necessary information and documentation through messages, I have removed my item from my iCloud account, and am ready to return my item. How do I request a return?

Once all of the necessary information and documentation is provided from you to our team, we will provide you with further instructions on how…

What happens if I have returned my item iCloud locked?

If a device is returned still paired to your iCloud account, we will not be able to provide a resolution until the item is removed from your…

How do I return an item that was delivered to me damaged?

Please note, that we do have a complimentary 72-hour window to ensure coverage from the date of delivery. Simply message our team through…

What should I do if my item arrives with issues / defects?

  Your item comes with a warranty period designated by the marketplace. Throughout your warranty period, our team is here to assist you…

Can I return or exchange a refurbished product if I'm not satisfied?

Absolutely! You are more than welcome to return your refurbished item, within your warranty period,  if you are not satisfied with your purchase. Please…