Shipping

Where can I find shipping information for the products I purchased?

You will be notified through email with the tracking details of your purchase. You can also locate the tracking number on the Marketplace once…

Can I remove the signature requirement for delivery?

Signature requirements may vary for each carrier.  To find the specific signature requirements for your carrier, you may refer to the links…

What is the usual shipping time frame for my order?

Please expect the following: FedEx : 1 - 5 business days UPS :  1 - 5 business days DHL : 2-3 days

When will you ship my order?

Once your payment is verified by the marketplace, your order information is sent to our team.  We then prepare, package, and ship your order…

What happens if I requested to cancel my order but the order shipped anyway?

Please contact us through your order once you have received your package and make sure to provide us with the following information:   If…

How do I change the address provided for an order that has already been placed?

We can only ship an order to the address that was provided during checkout.  If the order has not yet shipped, you can request to cancel…

I am an International customer. Who will pay for the custom and import fees?

Customers are responsible for any customs charges, import fees and taxes either at checkout or when your item arrives. Please refer to the…

What type of shipping services do you offer?

All shipping services are established and offered by the marketplace directly. Please refer to your order on the marketplace, or visit the…

Do you ship to my country?

All available delivery locations are established by the marketplace itself. Please refer to your order on the marketplace, or visit the shipping…