Please contact us through your order once you have received your package and make sure to provide us with the following information:
 

If Unopened:

1. Photos of all angles of the packaging, clearly showing any labels and all sides.

If Opened:

1. Photos of all angles of the packaging, clearly showing any labels and all sides.
2. Photos of all angles of the item received, clearly showing any labels and all sides.

** If the item has a Serial Number or IMEI, please include this in the photos / your message as well **

Once we receive your message (including the requested photos) we will provide you with return instructions and a FREE prepaid return shipping label.